Your specialized shop for all the petanque equipment, provençal game and lyonnaise ball

FAQ - Frequently asked question

Do you have any questions or problems regarding the delivery of your parcel? Are you wondering about delivery deadlines or payment methods? Here you can find the most frequently asked questions to our customer service!

 

Delivery / Shipping of your order

 

 Has your order been shipped? 

 

Customer Service

 

 

My parcel

 

Technical information

 

 

Payment/Quote

 

 

Other 

 

 

 

Delivery / Shipping of your order

 

Has your order been shipped? 
 
  • Yes, my order has been shipped

If your order is in "order shipped" status, we invite you to track your order via the tracking number. You can track your order directly from the carrier's website using the link in your order confirmation email indicating your tracking number.
 
If your package was sent via Colissimo, please allow 2 to 3 days maximum before receiving your order at home. If it was sent via Chronopost, you will be delivered the next day before 1pm. If you live abroad, you can find all other delivery times on our specific page.
 
If your parcel has been shipped and is within these deadlines, do not worry and be patient, it should arrive soon!
 
On the other hand, if your parcel is shipped and exceeds these deadlines, we invite you to contact us via our contact form by specifying your order number. We promise to reply within 24 hours, excluding weekends and public holidays.
 
  • No, my order has not been shipped

If your order is in "in process/supply" status, this means that it has not yet been dispatched. Please go to your customer account and look at the indicative delivery date on your order.
 
Delivery time
 
If you are currently within the timeframe indicated on your order, it means that we are preparing your order or waiting for supply. For example, if the delivery date is between 09/06 and 13/06, we undertake to deliver your order on 13/06 at the latest. So there is no need to worry, just be patient
 
!However, if the indicative delivery date indicated on your customer account has been exceeded for more than 5 days, we invite you to contact our customer service via our contact form by specifying your order number. We promise to reply within 24 hours, excluding weekends and public holidays.
 

Customer Service

 

  • My delivery time is not the one you usually indicate
It may happen that the usual delivery time is modified due to external events beyond our control. Occasional delays may occur depending on the suppliers, such as a steel shortage, a manufacturing delay, holidays if there is a holiday period... We regularly update our delivery times according to the evolving deadlines of our suppliers.
 
  • When will I get my tracking number?
You will receive your tracking number directly by email on the day of shipment!
 
  • What does my order status mean?
- Cancelled / Closed: Your order is cancelled. It will not be processed by our services.
- Order shipped: Your order has left our workshop. You can track your package via the email you received after shipment.
- Waiting for a credit card call: You must contact us so that we can send you a payment link by email.
- Waiting to receive a cheque: We are waiting to receive your cheque so that we can validate your order. You have a maximum of one week to send us your cheque.
- Waiting for bank transfer: We have not yet received your bank transfer.
- In process / In supply: Your order is currently being processed by our services.
 
  • I received my package damaged, what should I do?
When you receive the parcel from the carrier, check the condition of the parcel and the guarantee strips. If you have the slightest doubt, do not hesitate to check the contents of the parcel in front of the driver. If your parcel is rescotched by the Post Office or in poor condition, you must refuse it.
 
  • Can I refuse delivery?
You can refuse a delivery. In this case, it will be refunded as soon as we receive it back. Please note that shipping and insurance costs will not be refunded in case of unjustified refusal. 
 
  • My parcel is marked as delivered but I have not received it
Please contact us by email with your order number and tracking number.
 
  • The colour of my pétanque set disappears / fades after my first games, is this normal?
Yes, this is normal. The varnish of the Boules Bleu or the black coating of the other balls fades naturally and disappears with each game. The disappearance of the varnish or the coating is not taken into account by the customer service.
 
  • How does the manufacturing guarantee work?
The warranty period varies according to each manufacturer:
- Obut: 3 years
- MS: 2 years
- Boulenciel: 2 years
- La Boule Blanche: 2 years
- La Boule Bleue: 5 years

The guarantee does not take into account wear and tear, theft or loss of a ball.
 
  • What is the withdrawal period?
You have 14 days to return a product that you are not satisfied with. It must be returned to us in its original packaging and in new condition. If the parts do not return to us in new condition, we are likely to deduct the cost of repackaging (up to a maximum of 45 euros including tax and up to the cost of the part itself). Please note: No returns are possible for non-standard games, clearance items or customised games. Customised items will only be returned if a defect is found.
 
  • A ball is cracked/broken/drilled
Please contact us by e-mail and specify
- your order number
- a photo of the defect of your ball

If the defect is visible on the photos, we will ask you to send us back your pétanque set so that we can assess it. You are responsible for the shipping costs. Afterwards, if we find a defect, the pétanque set will be taken in guarantee and your shipping costs will be refunded. Otherwise, no exchange is possible and the costs will be charged to the customer.
 
  • The serial number is not the same on the 3 balls
Please contact us by email and send us a photo with the 3 serial numbers and a photo of the front of the box (or the warranty card if it is present)
 
  • The weight indicated does not correspond to the real weight
We invite you to go to your local post office and weigh your triplette in order to get a much more accurate measurement. You should know that kitchen scales cannot optimally weigh pétanque balls. Furthermore, manufacturers have a tolerance of plus or minus 5 grams on a pétanque ball. For example: if you order a pétanque set with 710 grams balls, they may weigh between 705 and 715 grams. 
 
  • The diameter indicated does not correspond to the real diameter
We recommend that you measure your boule with a caliper for best results. As for the weight of the balls, manufacturers have a manufacturing tolerance of plus or minus 0.5 mm for a pétanque ball. For example, if you order a pétanque set with 74 mm balls, it is possible that they will measure between 73.5 and 74.5 mm. 
 
  • The article (bag, textile, other..) has a defect
Please contact us by email with a picture of your defective item and your order number
 

My parcel

 
  • I have not received the correct items
Please contact us by email with your order number and a photo of the items received.
 
  • My order is missing one or more items
Please contact us by email with your order number and specifying the missing items in your order.
 
  • I have not received the correct pétanque set
Please contact us by email with your order number and a photo of the triplet you received.
 
  • The pétanque set I received is not the right size
Please contact us by e-mail and send us a photo with the characteristics of the pétanque set and the balls.
 
  • There is an engraving error on my pétanque set
Please contact us with a photo of the engraving and your order number.
 
  • I have not received the right order
Please contact us by email with your order number and the content of your package.
 

Technical information

 

  • How can I protect my pétanque set from wear and tear / rust?
To protect your triplet effectively from wear and tear or rust, remember to use lubricating oil once a month. Also remember to wipe your balls with a cloth after each use.
 
  • Can I have logos or drawings engraved on my pétanque set?
With Pétanque Shop, it is possible to engrave your design or logo on a triplette. Go directly to the product sheet to find out more.
 
  • Why is the number of characters limited on my pétanque set?
On striated balls, we cannot exceed a certain number of characters, in which case your engraving will overlap your striations.
 
  • Is the price of the engraving for the 3 balls or just one?
The price of the engraving is for a pétanque set, so 3 balls!
 
  • What happens if the price changes?
When you confirm the order by selecting a payment method, the sale is considered concluded (agreement on the goods and the price). If the price drops a few days after the order is placed, we will not be able to compensate you in any way for the difference. If the prices increase, we are committed to deliver at the price fixed on the day of the order. In both cases, the prices indicated on the order are firm and definitive.
 
 

Payment/Quote

 

  • What payment methods are accepted?
We accept a variety of payment methods: credit card, cheque, Paypal, bank transfer and payment via Alma. Details on our dedicated page
 
  • How do I place an order by cheque?
When paying by cheque, you must send your cheque made out to Edeals to the following address
EDEALS SARL
26bis Rue du Marché Commun
CS93206
44332 NANTES Cedex 3

within a maximum of one week after your order so that it is not cancelled. It must be accompanied by a copy of the e-mail acknowledging receipt of your order. If you do not have a printer, please note on the back of the cheque the day of your order and the order number.
The cheque must be made out to the person who placed the order. It will be cashed upon receipt.
 
  • How do I make a purchase using a gift voucher?
Please feel free to shop around and use your gift voucher as a form of payment when you check out.

If any of the items in your order exceed the value of your gift voucher, you will need to select an alternative payment method to cover the difference.

If you have more funds in your gift voucher account than the total cost of your purchase the balance will be left in your Gift Voucher Account for the future.
 
  • How to validate a gift voucher ?
If you receive a gift voucher by email it will contain details of who sent you the gift voucher, along with a short message from them. The email will also contain the gift voucher code, which you can print out. To redeem your gift voucher, click on the link provided in the email, create your account which is required if you are not yet a customer. Once validated by us, you can then proceed to checkout. A link is available at any time to validate your gift voucher in the information section in the left column.
Please note that in order to validate a gift voucher, you need to open an account.
 
  • Request a quote for pétanque sets / club clothing / equipment
 In order to make a quote, you must send us the following information:- references
- quantities
- Delivery address
- Desired delivery time
- Method of payment
 

Other 

 

  • Haven't found the answers to your questions?
For further information, do not hesitate to contact us by e-mail at [email protected] and make sure you provide us with as much information as possible so that we can reply and satisfy you as soon as possible. We promise to respond within 24 hours. 
  Loading...
Petanqueshop uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Find out more here.
x